Soft Skills - Customer Care

Soft Skills - Customer Care Training

Soft Skills - Customer Services/Customer Care

Course Overview

The impression made by front-line staff can have a major impact on business success. No customers- no business! The standard of service needs to be consistent and effective for all customers. With the aim on attracting customers through a high level of service and more importantly maintaining these customers by continuing the service level, course focus on providing the service your customers want. Delegates are encouraged to see the importance of their role, and build on their individual skills.


Individuals working in Customer Services or Customer Care orientated environments.


This is a 1-2 days Customer Services/Customer Care Course. The course starts at 09:30 and runs until 16:30. Alternate timings can be arranged upon request. The course can be held on a date that suits you.


Our Customer Services/Customer Care  course can be run at our training venue near Liverpool Street  (London) or any preferred location in the UK or Europe.

Customer Services/Customer Care Course Outline


What is good service?

Managing expectations

How you make a difference

Creating a positive first impression

Understanding your customers

Why people buy people


Techniques for effective listening & questioning

Building skills face to face or on the telephone

Handling anger and conflict effectively

Turning complaints into positive

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One to One

(which includes a tailor-made training programme for the individual where they can mix and match the topics from various levels to get the most cost-effective training

Group for up to 8 learners
The Course outlines on our website are standard, however, we would be happy to tailor them to your specific requirements. Please call us on 020 3696 2796 or send us a message to discuss further.

What Our Clients Say


This is a sample of some of the Short training videos. Please note that you can get access to many more, once you have done a course with us and are registered as one of our delegates.