Soft Skills - Customer Care
Soft Skills - Customer Care Training
Soft Skills - Customer Services/Customer Care
Individuals working in Customer Services or Customer Care orientated environments.
This is a 1-2 days Customer Services/Customer Care Course. The course starts at 09:30 and runs until 16:30. Alternate timings can be arranged upon request. The course can be held on a date that suits you.
Our Customer Services/Customer Care course can be run at our training venue near Liverpool Street (London) or any preferred location in the UK or Europe.
Customer Services/Customer Care Course Outline
THE RELEVANCE AND ROLE OF CUSTOMER SERVICE
What is good service?
How you make a difference
Creating a positive first impression
Understanding your customers
Why people buy people
Techniques for effective listening & questioning
Building skills face to face or on the telephone
Handling anger and conflict effectively
Turning complaints into positive
One to One
(which includes a tailor-made training programme for the individual where they can mix and match the topics from various levels to get the most cost-effective training
Group for up to 8 learners
What Our Clients Say
This is a sample of some of the Short training videos. Please note that you can get access to many more, once you have done a course with us and are registered as one of our delegates.