Soft Skills - For Managers

Soft Skills - For Managers Training

These courses are beneficial to all the newly appointed or existing managers who want to benefit from learning how to manage people, Leading a team, Mentoring and Coaching and many other skills.

Soft Skills - Coaching Skills and Managing Poor Performance

Course Overview

The aim of the course is for deletes to acquire practical skills in managing the performance of their staff. Delegates are given opportunities to practice the coaching models in the ‘safe’ training environment and receive constructive feedback from colleagues. The ‘managing performance’ section lifts the lid on an area not encountered very often by team leaders. A variety of training methods are used on the course, including group discussion, questionnaire analysis, syndicate work, practical demonstrations and ‘skill practice’. A feature of the programme is the use of a knowledge/Skill Checklist- a list of the knowledge and skills being developed on the programme.


Managers who deal with performance reviews.


This is a 1 day Coaching Skills and Managing Poor Performance course. The course starts at 09:30 and runs until 16:30. Alternate timings can be arranged upon request. The course can be held on a date that suits you.


Our Coaching Skills and Managing Poor Performance course can be run at our training venue near Liverpool Street  (London) or any preferred location in the UK or Europe.

Coaching Skills and Managing Poor Performance Course Outline

Define the term coaching and understand the different between coaching and training

Explain the benefits to the business of effective coaching

Apply effective questioning techniques using the T.E.D. pneumonic

Understand the G.R.O.W. method of coaching

Apply the coaching technique to practical business situations

Implement a strategy to ‘nip performance issues in the bud’, and therefore, minimize disciplinary situations arising

Understand when poor performance situations become a disciplinary

Explain why a disciplinary procedure is necessary

Explain the key stages of ADP procedure

Appreciate the legal consequences of poor implementation of the disciplinary procedure

Prepare, structure and conduct a disciplinary interview

Delegates will produce an Action Plan

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One to One

(which includes a tailor-made training programme for the individual where they can mix and match the topics from various levels to get the most cost-effective training

Group for up to 8 learners
The Course outlines on our website are standard, however, we would be happy to tailor them to your specific requirements. Please call us on 020 3696 2796 or send us a message to discuss further.

What Our Clients Say


This is a sample of some of the Short training videos. Please note that you can get access to many more, once you have done a course with us and are registered as one of our delegates.