Soft Skills - Customer Care

Customer Care and Telephone Techniques

Course Overview

  • Have a greater understanding of the principles of telephone techniques as well as increased confidence when using the telephone
  • Develop more refined communication skills- critical to the promotion and maintenance of successful business relationship

The telephone is perhaps the most essential of business tools. Every employee who uses the telephone creates an impression.

Customers who are handled professionally will call again whist those who feel they have received poor service will turn to your competitors.

The course makes use of discussion, exercise and role-play to get the message across.


All employees who use the telephone.


This is a 1 day Customer Care And Telephone Techniques course
Course starts at 09:30 and runs until 16:30
Alternate timing available upon request


This course can be run onsite, at our training centre or any preferred location in the UK.
The course can be held on a date that suits you.

One to One

(which includes a tailor-made training programme for the individual where they can mix and match the topics from various levels to get the most cost-effective training

Group for up to 8 learners
The Course outlines on our website are standard, however, we would be happy to tailor them to your specific requirements. Please call us on 020 3696 2796 or send us a message to discuss further.

What Our Clients Say


This is a sample of some of the Short training videos. Please note that you can get access to many more, once you have done a course with us and are registered as one of our delegates.