The telephone is perhaps the most essential of business tools. Every employee who uses the telephone creates an impression.

Customers who are handled professionally will call again whist those who feel they have received poor service will turn to your competitors.

The course makes use of discussion, exercise and role-play to get the message across.

Audience:

All employees who use the telephone.

Duration:

This is a 1 day Customer Care And Telephone Techniques course
Course starts at 09:30 and runs until 16:30
Alternate timing available upon request

Location:

This course can be run onsite, at our training centre or any preferred location in the UK.
The course can be held on a date that suits you.

This two-day course highlights the concept that customer care has long been recognised as being fundamental to a successful and profitable company. But in the competitive, chaotic move into the 21st century it does not go far enough. Service or solution based companies must now embrace the concept of Total Customer Focus.

Often technically proficient specialists find to their surprise and disappointment that the client is not completely happy even though the work has been faultless.

Client satisfaction is derived from the perceived quality of service delivered. This requires more from technical staff just doing a good job. Furthermore, the provision of good customer care to clients is totally dependent on good customer care between colleagues working within the service team.

Audience:

All employees who deal with customers

Duration:

This is a 2-day Customer Care For Service Organisation course
Course starts at 09:30 and runs until 16:30
Alternate timing available upon request

Location:

This course can be run onsite, at our training centre or any preferred location in the UK.
The course can be held on a date that suits you.

Being competent in the ‘technical’ I.T. skills of the job is no longer enough. If we do not have appropriate ‘soft’ skills – we lose or upset customers. Your staff will learn the key skills.

Audience:

All employees who deal with customers

Duration:

This is a 2-day Customer Care Public Service course
Course starts at 09:30 and runs until 16:30
Alternate timing available upon request

Location:

This course can be run onsite, at our training centre or any preferred location in the UK.
The course can be held on a date that suits you.

Audience:

A course for anyone working in a customer service department and /or a service industry company.

Duration:

This is a 1 day Customer Service course
Course starts at 09:30 and runs until 16:30
Alternate timing available upon request

Location:

This course can be run onsite, at our training centre or any preferred location in the UK.
The course can be held on a date that suits you.

The impression made by front-line staff can have a major impact on business success. No customers- no business! The standard of service needs to be consistent and effective for all customers. With the aim on attracting customers through a high level of service and more importantly maintaining these customers by continuing the service level, course focus on providing the service your customers want. Delegates are encouraged to see the importance of their role, and build on their individual skills.

Audience:

Individuals working in Customer Services or Customer Care orientated environments.

Duration:

This is 1-2 days Customer Services/Customer Care course dependent upon number of delegates and specified areas of focus
Course starts at 09:30 and runs until 16:30
Alternate timing available upon request

Location:

This course can be run onsite, at our training centre or any preferred location in the UK.
The course can be held on a date that suits you.