About Us
Our Company
Our team of professional IT trainers is headed up by Maggie Czerwinski and Raj Rawat who founded Phoenix Solution 4 All in 2014.
Both are professional Microsoft Certified Trainers, passionate about IT training and helping people improve their software knowledge.
Across the whole team, we have over 200 years of learning and training experience!
Our Core Value
Passionate about what we do
Quality in terms of our presentation, our materials and our people
Bespoke, tailored programmes delivered by skilled and qualified trainers
Continuous professional development ensures that we are current in our knowledge and expertise of new software releases
Our relationships with our clients go above and beyond a clinical business transaction.
Our Approach
Class-based or distance training
Our courses are classroom-based or we can provide distance learning training solutions; we always provide one-to-one support whichever method you choose.
Some clients prefer distance learning (Online Learning) for their employees, as it can save money and it also allows employees to learn at times to suit them.
Classroom training, on the other hand, is usually a quicker and more personal way for employees to really raise their productivity.
Our experienced trainers will be able to assess the current skills of your employees and provide helpful hints and tips and measure this productivity improvement.
Focus only on you
Our IT training is run on a ‘closed company’ basis. This means that we will provide you with a course only for people in your company, and not an ‘open course’ like many other training companies. By doing this, we can focus on your specific needs and tailor the course accordingly.
Personal Service
The price of our courses is for up to 8 people; so you’ll still get our personal service even if you’ve only 1 or 2 people to get trained.
STANDARD COURSES:
Phoenix Solutions4all has a wide range of standard IT training courses on Offer. Most or our training sessions are 1-day duration with some software such as Project Introduction, Access Introduction and VBA require 2 days.
To see a the list of all our courses on offer please refer to Our Courses section.
We will be happy to provide the course contents in Word or pdf version, if and when required.
CUSTOMISED TRAINING SESSIONS
We specialise in customising the course content to suit your needs.
Formal/Informal telephone or face-to-face meetings can be arranged to discuss and agree upon the tailored course content. This ensures that we fully understand your specific requirements in order to run the project smoothly.
Our approach to meeting your training demands is very flexible. Sessions can be tailored to focus on specific areas of the software and therefore, when possible, duration of the session can be changed. This allows for running number of shorter, more defined and varied sessions in one day, e.g. Excel Databases and Pivot Tables- 3 hr session in the morning and Word Styles – 3hr session in the afternoon.
This customisation is also helpful to employees as they are able to select the sessions that are most suited to their needs at the time without being away from the office for the entire day.
All the course contents are supplied with learning goals as well as prerequisites for attending the training to ensure that the course is suitable for the learners’ needs as well as relevant to their current level of knowledge.
The customisation is provided free of charge.
BESPOKE SOFTWARE TRAINING
Our training professionals are versatile and will be happy, as proved on many occasions, to learn bespoke systems currently in use by you in order to carry out the training. All our trainers are skilled in writing manuals, creating PowerPoint presentations and many more tools to assist with teaching.
Project work
Phoenix Solutions4all has vast experience in facilitating training for wide-range of projects.
Our trainers successfully assisted in number of projects for different size companies, varying from 30 to 1700 employees. Projects included conversion from Microsoft 2003 to Microsoft 2010 and 2007 platforms, changing from Lotus Notes to Outlook Exchange platform, training for companies moving to Google platform.
Our trainers provided numerous types of classroom training for those projects as listed below:
SHORT PRESENTATION SESSIONS:
This type of session is most suitable for employees who are partly familiar with the software or confident in the ability to learn quickly. During those sessions employees would be shown the main functionalities of the software on the screen and have opportunity to ask questions and make notes
SHORT HANDS-ON SESSIONS:
Most suitable for employees who will use the software in basic way and would like to find out about the new functionality included in the package. This session would give the attendees opportunity to use the software before the change. This gives them confidence to use the software and eradicates the delay in carrying daily tasks after the change.
IN-DEPTH 1 DAY SESSIONS:
Those sessions are most suitable for employees in need of in-depth knowledge of the software. This option can be used for employees with the need of thorough knowledge of the software. It is often used as a tool to train the Super Users for different departments, who would be able to help other employees with the day to day tasks. It is also suitable for IT Helpdesk professionals who will support users in the company post migration.
FLOOR WALKING ASSISTANCE:
Phoenix Solutions4all trainers have a lot of expertise in providing floor walking, post migration assistance. Once the new software is deployed, the in-depth knowledge of packages allows the floor supporting trainers to assist the user with the daily tasks and answer the questions specific to the employees work load. This support ensures the smooth transition and eliminates vast amount of delays due to unfamiliarity with the software.
TRAINING WORLD WIDE:
Instances where training is required for regional, national or international offices, our trainers will be happy to travel.
We will also be happy to use the Video Conferencing equipment to run training sessions when classroom training is not an option. Our trainers are COLF (Certified Online Learning Facilitator) certified
MORE TRAINING OPTIONS:
The above are few of many services that we offer. We are always happy to discuss your specific needs and provided services that would be most suitable for the particular project.
Please let us know if you would like us to send you some example teaching aids used in various projects or references from some of our existing clients.
Hopefully, you’ll find your question answered here, but if you’ve got any questions, please contact us.
Being awarded Learning and Performance Institute accreditation is a great achievement for any organisation. LPI Accreditation epitomises trust, integrity and quality. Organisations that carry the logo have proven themselves to be leaders in the field of Learning & Development.
Accredited organisations carrying the logo have passed a rigorous independent accreditation process which examines every aspect of an organisation’s involvement in learning and related services.
Accredited organisations operate to the highest possible industry standard and have agreed to compliance with The Learning and Performance Institute Codes of Practice. You can download a copy of these documents using the link below:
Learning and Performance Institute Codes of Practice and Complaints Procedure
We are primarily focused on classroom training, but are in the process of gaining ‘Certified Online Learning Facilitator’ (COLF) status to allow us to provide courses via distance learning.
We employ trainers with accreditations including MS Expert, MS Certified Trainer and Microsoft Office Instructor who are qualified to train in all aspects of MS Office, Adobe, iWorks, Business Objects and others.
| Tea, coffee, and light refreshments are provided. Our training centre has a cafe where lunch can be bought in addition to allowing easy access to other shops/restaurants in the town centre. |
We always aim to be receptive; our trainers report back after every session and we are always happy to receive and if needed act upon, feedback from our clients. We provide feedback questionnaires to all of our clients.
| Yes. Our programmes are all designed for closed company sessions so we can tailor our offering to the requirements of your particular organisation. |
Our training centre is located within a beautiful 18th century building (also used for weddings!) with the cafe opening onto the garden. We are also within easy reach of the town centre and train station.
We charge £725 + VAT per day for up to 8 learners (Approx. £90/learner)
Our personal touch, the trust we build with our clients and our flexibly tailored programs. We will always be a friendly ear and your questions will always be answered by a subject specialist.
We have long term relationships with all of our regular trainers and regularly assess the state of their knowledge. All of our regular trainers have also taken the Microsoft exams.
We send through a Learning Needs Analysis (LNA) form for completion by you (you can also find this on the website), which allows us to tailor the course as needed. We’re also happy to meet face to face to discuss your needs.
Yes. Please see the Success Stories section on our homepage.
| We provide training for a wide variety of clients including; the European Bank for Reconstruction and Development (EBRD), the University of Westminster, University College London, the Stationery Office, the Scottish Government, the Welsh Assembly and McDonalds. |
| Yes. Where needed, we are happy to arrange for a trainer to visit your location (UK & Ireland). Simply let us know that this is your preference when booking. |
We charge £450 +VAT per day which includes a tailor-made training programme for the individual where they can mix and match the topics from various levels to get the most cost-effective training. |
Didn’t find what you were looking for? email us or call us on 020 3696 2796
Our Team
Raj Rawat
Maggie Czerwinski
Simon Khan
Alan Murray
Tony Barrett
John Pascall
Suzanne Silver
Dr. Renuka Thakore
Fliss Zakaszewska
Cathi Hepworth
Lesley Keddy
Nicole Kollermann
Mike Garde
Sue Richardson
Hugh Johnson
Abiola David
David Rennie
Abid Quereshi
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Our services are bespoke and can be tailored to your company’s requirements upon request.
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