Specialist - Data Security

Data Security Training

Our Data security workshops and courses help your organisation to protect digital data from the malicious actions of unauthorized users, such as a cyberattack or a data breach.

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ITIL 4 Foundations (2 days)

Course Overview

Audience:

Anyone wishing to gain an insight into the ITIL (Information Technology Infrastructure Library) which is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

The purpose of the ITIL 4 Foundation qualification is to introduce you to the management of modern IT-enabled services, to provide you with an understanding of the common language and key concepts, and to show you how your organization and your work can improve with the ITIL 4 guidance. The Foundation qualification is a prerequisite for the higher ITIL 4 qualifications.

Prerequisite:

Experience and knowledge of IT computing environments are useful but not essential.

Duration:

This is a two-day ITIL 4 Foundations. The course starts at 09:30 and runs until 16:30.

Alternate timings can be arranged upon request. The course can be held on a date that suits you.

Location:

Our ITIL 4 Foundations course will be delivered Online Remotely using online training platforms. It can also be run at our training venue near Liverpool Street (London) or any preferred location in the UK or Europe.

ITIL 4 Foundations Course Outline

INTRODUCTION

History and Background of ITIL®

ITIL® Qualification Scheme

Key definitions

Key concepts of service management

ITIL GUIDING PRINCIPLES

Focus on value

Start where you are

Progress iteratively with feedback

Collaborate and promote visibility

Think and work holistically

Keep it simple and practical

Optimize and automate

DIMENSIONS OF SERVICE MANAGEMENT

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

ITIL SERVICE VALUE SYSTEM

Service value chain

Service value streams

Value chain activities

Plan

Improve

Engage

Design & transition

Obtain/build

Deliver & support

SELECTED ITIL PRACTICES

Information security management

Relationship management

Supplier management

IT asset management

Monitoring and event management

Release management

Service configuration management

Deployment management

Continual improvement

Change control

Incident management

Problem management

Service request management

Service desk

Service level management

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One to One

(which includes a tailor-made training programme for the individual where they can mix and match the topics from various levels to get the most cost-effective training

Group for up to 8 learners
The Course outlines on our website are standard, however, we would be happy to tailor them to your specific requirements. Please call us on 020 3696 2796 or send us a message to discuss further.

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Extras

This is a sample of some of the Short training videos. Please note that you can get access to many more, once you have done a course with us and are registered as one of our delegates.