Specialist - Data Security
Data Security Training
Our Data security workshops and courses help your organisation to protect digital data from the malicious actions of unauthorized users, such as a cyberattack or a data breach.
Please select the course that you’re interested in
Please select the course that you are interested in
ITIL 4 Foundations (2 days)
Anyone wishing to gain an insight into the ITIL (Information Technology Infrastructure Library) which is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
The purpose of the ITIL 4 Foundation qualification is to introduce you to the management of modern IT-enabled services, to provide you with an understanding of the common language and key concepts, and to show you how your organization and your work can improve with the ITIL 4 guidance. The Foundation qualification is a prerequisite for the higher ITIL 4 qualifications.
Experience and knowledge of IT computing environments are useful but not essential.
This is a two-day ITIL 4 Foundations. The course starts at 09:30 and runs until 16:30.
Alternate timings can be arranged upon request. The course can be held on a date that suits you.
Our ITIL 4 Foundations course will be delivered Online Remotely using online training platforms. It can also be run at our training venue near Liverpool Street (London) or any preferred location in the UK or Europe.
ITIL 4 Foundations Course Outline
History and Background of ITIL®
ITIL® Qualification Scheme
Key concepts of service management
ITIL GUIDING PRINCIPLES
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
DIMENSIONS OF SERVICE MANAGEMENT
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
ITIL SERVICE VALUE SYSTEM
Service value chain
Service value streams
Value chain activities
Design & transition
Deliver & support
SELECTED ITIL PRACTICES
Information security management
IT asset management
Monitoring and event management
Service configuration management
Service request management
Service level management
One to One
(which includes a tailor-made training programme for the individual where they can mix and match the topics from various levels to get the most cost-effective training
Group for up to 8 learners
What Our Clients Say
This is a sample of some of the Short training videos. Please note that you can get access to many more, once you have done a course with us and are registered as one of our delegates.