Soft Skills - Appraisals, Interviewing and Time Mgt.

Soft Skills - Appraisals, Interviewing and Time Mgt. Training

Soft Skills is a catch-all term referring to various behaviours that help people work and socialize well with others. In short, they are the good manners and personality traits needed to get along with others and build positive relationships. Unlike hard skills, which include a person’s technical skill set and ability to perform certain functional tasks, soft skills are broadly applicable across job titles and industries. It’s often said that hard skills will get you an interview but you need soft skills to get and keep the job.

Soft Skills - Appraisal Interviewing Skills

Course Overview

It is vital that organisations make the most of the human resources available to them. An appraisal interview is a planned discussion between manager and member of staff to review progress, identify training needs and set objectives. Correctly handled, the benefits to the organization are enormous.

Audience:

Anyone who conducts appraisal interviews within his or her organization.

Duration:

This is a 1 day Appraisal Interviewing Skills Course. The course starts at 09:30 and runs until 16:30. Alternate timings can be arranged upon request. The course can be held on a date that suits you.

Location:

Our Appraisal Interviewing Skills course can be run at our training venue near Liverpool Street  (London) or any preferred location in the UK or Europe.

Appraisal Interviewing Skills Course Outline

WHAT IS PERFORMANCE APPRAISAL

Definitions and objectives

Specific aims

Benefits of an appraisal scheme

What an appraisal is not or should not be

Appraisal forms

THE STRUCTURE OF THE APPRAISAL INTERVIEW

Introduction

Performance review

Assessment of future needs

Objective setting

Action plan

Summary

Following-up the Appraisal Interview

Why follow-up

Documentation

Actions

Monitoring

Review meetings

PREPARING FOR THE APPRAISAL INTERVIEW

Timing

Performance review

Employee expectations

Development

Environment

INTERVIEW SKILLS

Qualities of a good interviewer

Setting

Non-verbal communication

Questioning techniques

Effective listening skills

Pattern of interaction

Problem solving

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One to One

(which includes a tailor-made training programme for the individual where they can mix and match the topics from various levels to get the most cost-effective training

Group for up to 8 learners
The Course outlines on our website are standard, however, we would be happy to tailor them to your specific requirements. Please call us on 020 3696 2796 or send us a message to discuss further.

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Extras

This is a sample of some of the Short training videos. Please note that you can get access to many more, once you have done a course with us and are registered as one of our delegates.