Soft Skills - Customer Care
Soft Skills - Customer Care Training
Soft Skills - Customer Care for Service Organisations
All employees who deal with customers.
This is a 2 days Customer Care for Service Organisations Course. The course starts at 09:30 and runs until 16:30. Alternate timings can be arranged upon request. The course can be held on a date that suits you.
Our Customer Care for Service Organisations course can be run at our training venue near Liverpool Street (London) or any preferred location in the UK or Europe.
Customer Care for Service Organisations Course Outline
WHY DOES CUSTOMER CARE MATTER
Customer care is important for everybody
WHAT IS ‘GOOD’ CUSTOMER SERVICE
We get the customers we deserve
Are customers ever expendable?
The true meaning of quality
Encouraging customers to complain
The 4 fundamentals of customer satisfaction
Major elements of customer satisfaction in service industries
WHO ARE YOUR CUSTOMERS
Customers and user
Finding the users and customers
Some are more equal than others
The internal customer
HOW WELL DO YOU MEET THE NEED OF YOUR CUSTOMERS
Find out what the customer thinks
Measuring customer service
MOTIVATING PEOPLE TO GIVE QUALITY CUSTOMER SERVICE
What motivates people anyway?
How can we motivate or customer service
Short term gain
What goes wrong
How can we get it right?
TRAINING FOR A CUSTOMER SERVICE MENTALITY
Bottom up = Wasted money
Top down = Wise investment
The customer care programme
Typical training programmes
What else is needed
WHY YOU’VE GOT TO DO IT AND KEEP ON DOING IT
Procrastination = Doom
QUESTIONNAIRES AND CHECKLISTS
Outline customer quality service questionnaire
Customer quality survey
One to One
(which includes a tailor-made training programme for the individual where they can mix and match the topics from various levels to get the most cost-effective training
Group for up to 8 learners
What Our Clients Say
This is a sample of some of the Short training videos. Please note that you can get access to many more, once you have done a course with us and are registered as one of our delegates.