Soft Skills - Customer Care
Soft Skills - Customer Care Training
Soft Skills - Customer Service
A course for anyone working in a customer service department and /or a service industry company.
This is a 1 day Customer Service Course. The course starts at 09:30 and runs until 16:30. Alternate timings can be arranged upon request. The course can be held on a date that suits you.
Our Customer Service course can be run at our training venue near Liverpool Street (London) or any preferred location in the UK or Europe.
Customer Service Course Outline
Overview of the importance of providing a good customer service
TYPE OF / CUSTOMER CONTACT
Face to face
E-mail / Voice Mail/ Fax
On/Off site visits
Meeting customers at your premises
Meeting customers at their premises
Outgoing telephone calls
Incoming telephone calls
Other methods of contact
incoming / outgoing
Example of good and bad communication
Owing the problem
Keeping on top of the situation
Keeping your customer informed
Handling difficult situation
ROLE PLAY – THE DIFFICULT CUSTOMER
Dealing with a face to face situation
Handling a difficult call
Keeping control/ being assertive
The ideal outcome
One to One
(which includes a tailor-made training programme for the individual where they can mix and match the topics from various levels to get the most cost-effective training
Group for up to 8 learners
What Our Clients Say
This is a sample of some of the Short training videos. Please note that you can get access to many more, once you have done a course with us and are registered as one of our delegates.