Soft Skills - For Managers Training
Soft Skills - Leadership Skills
Course Overview
- Describe action-centred leadership, and define the activities involved of an effective leader
- Know the pitfalls of being too task, team or individually focused
- Identify whether they are TASK or PROCESS driven as managers, and therefore adjust their style accordingly
- Understand The S.M.A.R.T pneumonic
- S.MA.R.T performance / conduct based objectives for staff
- Understand the range of standards that can be applied in the workplace
- Know what Motivational and Formative feedback are
- Give effective feedback to staff on performance / conduct
- Understand the dos and don'ts of effective feedback
- Be assertive with others to encourage staff to ‘give of their best’
- Understand how to prepare for a performance counselling interview
- Undertake an effective performance counselling interview
- Define the purpose of the performance counselling interview in performance management
- Delegates will also set an action plan as a result of the programme
Audience:
This course will particularly benefit all members, especially those new to the role.
Duration:
This is a 1 day Leadership Skills course. The course starts at 09:30 and runs until 16:30. Alternate timings can be arranged upon request. The course can be held on a date that suits you.
Location:
Our Leadership Skills course can be run at our training venue near Liverpool Street (London) or any preferred location in the UK or Europe.
Leadership Skills Course Outline
Delegate’s expectations and programme objectives Completion at start (and finish) of the Knowledge/ Skill checklist Fun icebreaker demonstrating the different aspects of managing everyday performance An introduction to Adair’s action-centred leadership model, involving Achieving the task, Building the team and developing the individual Delegates work in syndicate groups to identify the activities of a leader. The feedback is then distilled into the ‘3 circle model’. Discussion around the consequences of operating outside of the middle of the overlapping circles Completion of a self-diagnostic questionnaire based on action-centred leadership, to establish the delegate’s current leadership style Discussion on SMART performance/conduct objective setting, including the application of qualitative and quantitative standards Skill practice in getting SMART performance objectives, with feedback from colleagues and trainer | Discussion on the 2 types of feedback and when and where they may be used Introduction to skill practice in the EEC method of giving feedback Car wars exercise to introduce the differences between assertiveness, aggression and passivity Discussion of the use of assertiveness to help staff ‘give of their best’ not ‘give what they can get away with’ Introduction to written skill practice in the three steps to assertive behaviour Discussion on the purpose of the performance counselling interview in ‘nipping performance/conduct issues in the bud’, thus avoiding disciplinary situation Syndicate exercise in the preparation and delivery of an effective performance counselling interview, followed by skill practice, including feedback from colleagues and trainer Review of programme and formulating action plans Frequent reviews and learning recaps are undertaken throughout the programme |
One to One
(which includes a tailor-made training programme for the individual where they can mix and match the topics from various levels to get the most cost-effective training
Group for up to 8 learners
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Extras
This is a sample of some of the Short training videos. Please note that you can get access to many more, once you have done a course with us and are registered as one of our delegates.